Federal Health Secretary Sets Up Complaint Camp Outside PIMS

Pakistan’s newly appointed Federal Health Secretary Mehmood Rai has established a public complaint camp outside the Pakistan Institute of Medical Sciences (PIMS) in Islamabad) to provide citizens with a direct channel for reporting healthcare and administrative concerns.

The initiative comes following the tragic nursery fire at PIMS, in which 14 newborns reportedly lost their lives. The incident has increased public scrutiny of hospital management, patient care, emergency response systems, and overall safety arrangements at the facility.

The temporary complaint camp has been equipped with fans, lighting, and seating to facilitate visitors. Citizens can submit complaints and raise concerns directly with officials regarding healthcare services and administrative issues.

Mehmood Rai is also expected to visit the camp daily to monitor developments at PIMS, review administrative operations, and listen to patients and their families. The arrangement is intended to give the public a more accessible way to communicate problems rather than relying solely on existing hospital complaint procedures.

Authorities are continuing to investigate the circumstances surrounding the nursery fire, including the hospital’s emergency response and safety measures. The tragedy has also increased calls for stronger emergency preparedness, improved safety systems, and greater accountability.

The complaint camp is expected to help officials gather first-hand information about problems faced by patients and visitors. These complaints could assist the Health Ministry in identifying weaknesses in hospital services and determining areas that require immediate attention.

Mehmood Rai’s decision to personally engage with citizens also reflects an effort to strengthen administrative oversight and public accountability at one of Islamabad’s major public healthcare institutions.

As investigations into the fire continue, the complaint camp will serve as an important point of contact for people seeking to report issues and share concerns about PIMS services, facilities, and administration.